Microcomputer Services offers very minimal support for Windows 3.1 to the University of Oregon campus community. We recommend upgrading your operating system as soon as possible, particularly before January 1, 2000.

We understand the issues of cost of new hardware and that some specific programs may not run under newer versions of Windows, but, our experience shows that the support costs for Windows 3.1 almost always outweigh the initial inconvenience of upgrading. Furthermore, almost no new software development is taking place for the Windows 3.1 platform. If you use Microsoft Office products the Windows 3.1 version is now (November 1999) three full versions behind it's Windows 95/98/NT/2000 counterparts.

For Windows and Microsoft Office patches please make use of the Microsoft Year 2000 Website at http://www.microsoft.com/y2k, also you can get the Microsoft Software Analyzer, and you can verify individual Microsoft products as well. We strongly urge you to take these actions if you have not already done so.

This page provides links to Windows 3.1 support resources and software made available by Microcomputer Services and Microsoft Corporation, as well as other third party vendors and organizations. This page will not be updated.

Get Connected: Quick Start Documentation
• Get Connected, includes information for Windows 3.1, 95, NT and Macintosh users who want to connect to the Internet from home or from on-campus.

Getting Connected More In-Depth Documentation
• Internet Access from Home for Windows 3.1 documentation explains how to connect your machine to the Internet from home using a modem.

• Installing Network Applications at the UO, a general overview.
• Megahertz PCMCIA Modem Discussion. Some folks back in January of 1996 had problems with certain Megahertz PCMCIA modems. Look here for answers.
• Multiple Modem Accounts Under Windows 3.1 explains how to do this using Trumpet Winsock.
• Serial Port Issues on the PC and Remote Access Software discussion is for those with an internal modem who want to connect to the Internet.
• Using CU-SeeMe is a short document on this topic.
• Using Eudora on a PC describes how to setup this e-mail program for use at the UO.
• What Type of Modem Should You Get? See this if you are thinking of purchasing a modem.

  Network Application Installer Patches & Updates

• Windows 3.1 Eudora Patch. If you have installed Eudora 3.0 from the 1997 Duckware CD-ROM you may be getting error messages when trying to open the program. Download this patch to your computer and then Run it from the File-->Run menu to update Eudora 3.0.

  Older/Dated Network Resources
  These three documents have some good overview information though many of the details in these documents are no longer correct or applicable. Use these as general resources only.

• Microcomputer Services Shiva Remote Access Guide
• Remote Access Bugs & Updates - 1995
• UOnet Dialup FAQ - 1994

• Buyer's Guide if you are thinking of purchasing a new computer or other hardware.
• FAQ (Frequently Asked Questions) page with answers to some of your common questions.
• List of Many Links with no explanations, both created by Microcomputer Services, and
• List of WWW Company Links with explanations of each company.
• Microhelp Newsgroup with the last few months worth of microhelp questions and answers.
• Public Domain Software servers connection instructions.
• System Maintenace and Troubleshooting: Windows and DOS is a full outline of our Workshop which is taught in conjunction with the Knight Library IT Program.
• Troubleshooting General Protection Faults is a comprehensive discussion from Microsoft but available locally as this issue is such a common one for Windows 3.1 users.
• Troubleshooting Segment Load Failures discussion from Microsoft but available locally as this issue is such a common one for Windows 3.1 users.
• Web Page Access Statistics for this site.

• Search the Microsoft Knowledge Base for answers to specific problems on any Microsoft product.
• Download Help Files, Service Packs, Drivers and More. You will need to follow the links to Windows 3.x starting from this page.
• Overview of Phone Numbers and Contact Methods can be found here. The bottom line is that there is no free phone support for Windows 3.1 users. For other Microsoft products you generally have 90 days of free phone support beginning from the first time you call for help with a new product.
• Web Response Method for getting direct support from Microsoft. This option costs money.

• The PC Mechanic at pcmech.pair.com is an excellent site for finding hardware, software, purchasing, and all sorts of esoteric information about your PC.
• Stroud's Consummate Winsock Applications List. Another excellent site for Windows 3.1 shareware and freeware software. We link directly to the Windows 3.1 support section of this site.
• Tech Support Guy at www.cermak.com/techguy is an excellent archive of Windows troubleshooting articles.
• The Tucows Repository is one of the most comprehensive set of Windows 3.1 shareware and freeware on the Net. Choose the mirror site you wish to use and enjoy.
• Windows 3.1 Internet Servers links to software archives located at Clarion University in Pennsylvania which contains Windows 3.1 Internet server solutions.
• Winsite's Windows 3.1 File Categories

If you find errors on these pages you can send email to microhelp@oregon.uoregon.edu to let us know and we will correct them as possible.

Last Update
Nov. 22, 1999

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